What a shock to learn Ganz (Webkinz manufacturer) makes their customer service department impossible to contact!!We purchased this Webkinz for our daughter and the special code stamped on the toy's tag was defective.This code is a vital part of the toy -- it is required to access the website and create a virtual life for the pet.Each code is supposed to have 8 letters/numbers -- our tag only has 6.
Now the webkinz website registration stopped us immediately when trying to register with just the 6-digit code.We looked in their help section and customer support to contact someone to help. We looked, and read, and looked, and read. Nowhere on the site do they list any phone number or email address to contact the company for help! In fact, a Google search shows that the company stopped accepting email support requests in October of 2008.
Ganz will only take customer support requests from a form on their website. BUT the form requires a valid 8-digit code from the toy.Since they sold us a defective toy, they will not accept our request for help.What a way to treat your customers!
We're stuck with a defective, expensive toy and *prohibited* from contacting the company for support. Thanks Ganz for taking our money and removing the traditional methods to contact you for help!
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Product Description:
Love Monkey Webkinz by Ganz
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